Presales support
I join customer meetings and workshops, answer the technical voice questions and provide architecture and proposal building blocks.
For IT service providers & MSPs
Your customers want to make calls over Teams. I make sure it works.
I am your on-demand Teams Voice specialist: for Direct Routing, Operator Connect, SBC design and replacing legacy phone systems. You keep the customer, the contract and the licence business – I bring the voice expertise that rarely justifies a dedicated in-house team.
Stays with you
- Customer relationship and contract
- Licences and hardware sales
- Devices and on-site rollout
- Operations after handover
What I take on
- Voice architecture and design
- Direct Routing, Operator Connect, SBC
- Number porting and cutover
- Auto attendants, call queues, AI front desk
Customer protection is agreed in writing – before the first project.
Typical triggers
When IT service providers bring me in.
A customer asks for Teams calling and your team lacks voice experience
A Unify, Cisco or Skype for Business replacement is coming up
A tender requires Direct Routing and SBC know-how
A project is stuck: audio issues, number porting or emergency calls
Your own voice specialist has left
A customer wants AI assistants or call queues on the phone
Ways to work together
As flexible as your projects need.
Projects under your brand
I work as part of your team, presenting myself the way you prefer – from planning to cutover.
Architecture and guidance
I deliver the design, numbering plan and cutover concept, your team implements – I support the critical steps and review the results.
On-demand voice support
Second-level support for incidents and changes in your customers' Teams Voice environments – based on an agreed block of hours.
Customer protection
Your customer stays your customer.
A partnership only works if you can bring me to your customers without worrying. That is why a written agreement is in place before the first project.
No direct business
I do not sign contracts with your customers – neither during nor after the project – unless you explicitly agree.
Your brand, your rules
If you prefer, I work with your email address, your templates and as part of your team.
Results belong to you
Concepts, configurations and documentation are handed over to you in full.
Confidentiality
I sign a non-disclosure agreement before the first customer meeting.
How it works
From first call to first joint project
-
Introduction
30 minutes: your customers, your voice requests and where you lack capacity or know-how.
-
Framework agreement
Customer protection, confidentiality, engagement models and terms – settled once.
-
First project
One specific customer, a clear scope, a clean handover.
-
Repeatable
The first project becomes a building block you can offer to more customers.
Contact
Do you have a customer with a telephony question right now?
That is the best place to start: we talk through the specific case, and you see what working together looks like in practice.
20+ years of unified communications
Including CANCOM, ACP and Alliance Technologies/Nuvias UC – most recently as Head of Professional Services
Migrations in practice
From Cisco CUCM and Webex to Microsoft Teams, with AudioCodes SBC and Direct Routing
AI on the phone
My own voice agent LIA running live – as an add-on for your customers