AI Agents · Microsoft 365 · Teams Phone
I combine 20+ years of enterprise communications with Microsoft 365, Copilot and purpose-built AI agents – from replacing your phone system to a voice agent that answers calls, books appointments and transfers live to Teams.
Positioning
Most mid-sized companies have been using Microsoft 365 for years – yet the value often falls short of what's possible. Copilot is licensed, but permissions and data storage are unresolved. Teams is in place, but calls still run over a phone system whose maintenance is running out. And AI remains a pilot without measurable impact.
I start where these topics meet: in communication. That's where calls, requests and appointments land – and where AI takes work off people's plates fastest. Built on a solid Microsoft 365 foundation, modern telephony and AI agents that work inside Teams and Outlook rather than next to them.
Services
AI that takes on concrete tasks – from a voice agent on the phone to Copilot agents for internal processes.
A Microsoft 365 environment that is secure, well organised and ready for Copilot.
Replacing legacy phone systems with Microsoft Teams Phone – properly planned and without downtime.
AI agents in practice
LIA is a phone and web assistant I built on Microsoft Azure, running in production: it answers calls, books appointments directly in the Microsoft 365 calendar and transfers live to Microsoft Teams when needed.
The same principle works internally: agents that triage requests, answer questions from SharePoint knowledge or trigger routine workflows – with clear rules for when a person takes over.
Hi, I'm LIA, your Licina Intelligent Assistant. What's your name?
Hello, I'm Mark.
Nice to meet you, Mark! How can I help?
Microsoft 365 & Modern Workplace
Copilot sees everything a user has access to. Open teams, inherited SharePoint sharing and missing sensitivity labels quickly become a risk. The Microsoft 365 health check shows where your environment stands – and what should be resolved before a Copilot rollout.
Teams Phone & Telephony
The replacement looks small – until fax, door intercoms, lift emergency lines and emergency location data come up. That's exactly where my 20+ years of unified communications experience lie.
Platforms replaced in practice:
Profile
I'm Alen Licina. For more than 20 years I have worked where Microsoft, unified communications and operations meet – most recently as Head of Professional Services, responsible for European consulting teams.
Today I bring that experience straight into your projects – with no hand-offs between sales, architecture and delivery. How telephony and AI work together is shown by LIA, my phone and web assistant in production.
Who I work with
Approach
Health check, telephony check or Copilot readiness – depending on where you start.
Target picture, architecture and effort – with a clear recommendation instead of a list of options.
A pilot group works productively with the solution, and lessons learned feed straight back in.
Company-wide rollout, enablement and hand-over into stable operations.
For IT service providers
As an on-demand Teams Voice specialist, I support IT service providers and MSPs with Direct Routing, Operator Connect, SBC design and PBX replacements – under your brand if you prefer. Your customer stays your customer.
Contact
Copilot rollout, AI agent, Microsoft 365 environment or phone system: in a 30-minute initial call we clarify where you stand and which next step is worth taking.
You can also reach me directly at alen@licina.net.